Script-It turns the multi-point inspection into a word-for-word phone script tuned to who your customer is — so every advisor sounds like your best advisor.
Six customer segments — loyal L1–L3, non-loyal NL1–NL3 — each with its own tone and rules.
Photograph or paste the recommendations and the original concern. Red and yellow items are read for you.
Front and rear brakes and tires for today — plus last visit for loyal customers, so the script shows the change.
One continuous, word-for-word call script with your name, your tech's name and your store.
Loyal customers get reassurance. Non-loyal get the why. Never a one-size pitch.
"You came in for the noise in the front end. We found…" — the call connects the dots.
Real measurements and prices only. Anything missing is flagged, never made up.
Install it on your home screen and script from the drive, between write-ups.
"Hi Mr. Thompson, this is your service advisor calling from Mercedes-Benz of Lehigh Valley. You came in for the noise in the front end — our technician found your front brakes are down to a 3…"